Returns & Exchanges
At Thomas Earnshaw, we strive for excellence in every timepiece; however, if you are not entirely satisfied with your purchase, you may return your unworn watch in its original packaging within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and email address to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your timepiece in its original luxury presentation box, ensuring all warranty cards, manuals, and protective films are included.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt for reference.
Inspection and Refund
Once our quality control team verifies the condition of the return, your refund or exchange will be processed within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing